Privacy Policy

We Take Your Privacy Seriously

Welcome to Webify. We are a South African digital services company based in Tembisa, Gauteng, helping small and township businesses get online. We are committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy applies to all services offered by Webify, including our website, contact forms, WhatsApp communications, and any work we carry out on your behalf. By engaging with our services, you agree to the practices described in this policy.

How We Use Your Information

We use your information only for purposes that are necessary and relevant to delivering our services. Specifically, we use your information to:

• Respond to your enquiries and communicate with you about your project
• Deliver the services you've contracted us for (websites, logos, social media pages, etc.)
• Send you quotes, invoices, and project updates
• Improve our website and service offerings based on how users interact with them
• Comply with legal obligations under South African law, including POPIA
• Send you relevant marketing communications about our services — only if you've opted in

We do not use your information for automated decision-making or profiling that would have a significant impact on you.

Who Do We Share Your Information With?

We do not sell, rent, or trade your personal information to any third party. We only share your information in the following limited circumstances:

• Service providers: Trusted tools we use to operate our business, such as Google Workspace, WhatsApp Business, and website hosting platforms. These providers are contractually bound to protect your data.
• Payment processors: If you pay us online, your payment is handled by a third-party processor. We never see or store your card details.
• Legal requirements: If required by South African law, a court order, or a regulatory authority, we may disclose your information.
• Business transfers: In the unlikely event that Webify is acquired or merged with another business, your information may be transferred. We would notify you before this happens.

How We Store and Protect Your Data

Your information is stored securely using industry-standard tools and platforms. We use Google Workspace for email and document storage, which provides enterprise-grade encryption and security.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These include:

• Password-protected accounts with two-factor authentication where possible
• Limited access — only team members who need the information to do their job can access it
• Regular review of who has access to what information
• Secure deletion of information that is no longer needed

We retain your personal information only for as long as necessary to deliver our services and meet our legal obligations — typically no longer than 5 years after our last interaction, unless you request earlier deletion.

While we take every reasonable precaution, no method of electronic storage is 100% secure. If a data breach occurs that is likely to affect your rights, we will notify you as required by the Protection of Personal Information Act (POPIA).

Cookies & Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve your experience. We use cookies for the following purposes:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. We may use Google Analytics for this purpose.
• Live chat cookies: Our Tawk.to live chat widget uses cookies to remember your session and provide support.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website. By continuing to use our site, you consent to our use of cookies as described above.

Your Rights Under POPIA

As a South African business, we comply with the Protection of Personal Information Act (POPIA). Under this Act and in general, you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete information.
• Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to object: You may object to us processing your information for marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.
• Right to complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within 30 days.

Links to Other Websites

Our website may contain links to third-party websites, such as our social media profiles (Facebook, Instagram, Twitter/X) or payment platforms. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party sites you visit. Clicking on an external link means you are leaving Webify's website and are subject to that site's own terms and privacy policy.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

If we make significant changes that affect your rights, we will notify you directly via email or WhatsApp. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Questions or Concerns?

If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we've handled your information, please reach out to us. We take every concern seriously and will respond within 30 days.

You may also contact the Information Regulator of South Africa at inforegulator.org.za if you believe your rights have been violated.